Refund policy

Refund and Exchange Policy

This policy governs the terms under which transactions may be canceled, refunded, or exchanged. By placing an order, you agree to these conditions.

1. General Policy and Account Requirements

A. All Sales Are Final

  • All sales are final. Due to the custom nature of our pieces and the commitment required for production, we do not offer refunds or returns on any purchased item.

B. Account Requirement for Dispute Resolution

  • Any communication regarding payment discrepancies, chargeback inquiries, or refund requests must be initiated by the customer account holder who completed the original purchase.

  • Registration is mandatory to ensure we have the verifiable information required to address such matters efficiently and protect both parties.

2. Downpayment Policy

A. Downpayment Finality

The 50% downpayment option is offered to secure your order and allows us to commit immediate resources to the creation of your piece. Once a downpayment is made:

  • All down payments are final and non-refundable.

  • This policy applies regardless of the reason for cancellation or change of mind by the customer.

3. Scheduled Collection Guarantee and Exchanges

The designer is personally committed to your satisfaction regarding the quality and fit of your piece upon collection.

A. On-Site Services for Fit

  • Fittings will be encouraged on the Designated Collection Day (or scheduled fitting event).

  • An on-site seamstress will be available for minor adjustments to ensure the perfect fit before you leave the collection event.

B. Collection Day Exchanges

  • Exchanges are only permitted on the Designated Collection Day.

  • An exchange is strictly conditional on the desired item/size being within stock at the collection event.

C. Post-Collection Liability

  • Once the item has been collected and accepted by the customer, the transaction is considered final.

  • Any damaged goods after collection will not be refunded or exchanged.

4. Failure to Complete Purchase or Collection

If the final payment is not received by the specified payment due date, or the item is subsequently not collected on the designated collection date, the following applies:

  • The 50% downpayment will be forfeited and is non-refundable.

  • The contract will be considered void due to the customer's failure to complete the purchase and/or collection procedures.